Privacy Policy

Effective Date: June 12, 2025

Cloud Gears PH respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and services.

By accessing or using our services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect the following types of information:

Personal Information:

When you make a purchase or contact us, we may collect:

• Full Name
• Delivery Address
• Phone Number
• Email Address
• Payment Information (e.g., bank or e-wallet details)

Non-Personal Information:

We may automatically collect certain data when you visit our website, such as:

• IP address
• Browser type
• Pages visited
• Time spent on the site
• Device information

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2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Contact you about your purchases or inquiries
• Improve our website and services
• Prevent fraudulent transactions
• Comply with legal obligations

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3. How We Share Your Information

We do not sell or rent your personal information.

We may share your data with:

• Third-party couriers (e.g., Lalamove, GoGo Xpress, Flash Express) for delivery purposes
• Payment processors to complete your transactions
• Legal authorities, if required by law

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4. Data Retention

We retain your personal data only as long as necessary:

• For order fulfillment and after-sales support
• To comply with legal and accounting obligations

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5. Your Data Rights

Under the Data Privacy Act of 2012, you have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Withdraw consent or request deletion (where applicable)
• Lodge a complaint with the National Privacy Commission (NPC)

To make such requests, contact us at cloudgearsph@gmail.com.

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6. Cookies & Tracking

We may use cookies or similar technologies to enhance your experience on our website. Cookies help us understand browsing behavior and improve our services. You may disable cookies in your browser settings if preferred.

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7. Data Security

We implement appropriate security measures to protect your data from unauthorized access, loss, or misuse. However, no online platform can be guaranteed to be 100% secure.

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8. Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the content or privacy practices of those sites.

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9. Children’s Privacy

Our website and products are not intended for individuals under 21 years old. We do not knowingly collect data from minors.

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10. Updates to This Privacy Policy

We may update this policy from time to time without prior notice. Any changes will be posted on this page with an updated effective date.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

📧 Email: cloudgearsph@gmail.com
📞 Phone: +63 976 414 3754