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Terms & Conditions

Terms & Conditions

Effective Date: June 12, 2025

Welcome to Cloud Gears PH. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Business & Legal Information

Cloud Gears PH is a legally registered business based in the Philippines. For any customer service or legal inquiries, you may contact us at:

2. Products & Services

Cloud Gears PH offers the following product categories:

  • 510 Devices
  • Accessories
  • Bubblers
  • Dry Herb Vaporizers
  • Glass Accessories
  • Grinders
  • Oil & Wax Vaporizers
  • Rolling Papers & Wraps
  • New Arrivals

Age Restriction:
Our products are intended for use by individuals 21 years or older. We may conduct random ID checks to verify age.

Geographic Restrictions:
All products are legal in the Philippines. We do not currently face any regional restrictions within the country.

Digital Products:
We do not sell digital products; all items are physical.

3. Ordering & Payment

Order Placement:
Orders can be placed directly through our website.

Payment Methods Accepted:

Sales Contract:
A contract of sale is formed once your order is confirmed.

4. Shipping & Delivery

Shipping Options:

  • Metro Manila & Greater Metro Manila (Bulacan, Rizal, Cavite, Laguna): Same-day delivery via Lalamove
  • Rest of the Philippines: 2–5 business days via GoGo Xpress or Flash Express

International Shipping:
We currently do not offer international shipping.

Lost, Stolen, or Damaged Packages:
Cloud Gears PH is not liable for any packages that are lost, stolen, or damaged during transit. Responsibility lies with the third-party courier service.

Order Tracking:
Order tracking is available for all shipments.

5. Returns, Refunds, & Exchanges

Return Policy:
All sales are final once shipped. We do not accept returns.

Refunds:
We do not issue refunds under any circumstances.

Exchanges:
Product exchanges may be offered on a case-by-case basis. Please contact our support team for assistance.

Non-Returnable Items:

  • Opened products
  • Final sale items

Return Shipping Costs:
If an exchange is approved, the customer is responsible for return shipping fees.

6. Product Warranties & Disclaimers

We do not provide direct warranties. For warranty claims, customers must contact the original brand/manufacturer. We carry products from the following brands:

  • Flower Mill
  • Dynavap
  • Yocan
  • Puffco
  • Inhale
  • Dab Rite
  • Crossing Technology

Disclaimers:

  • Products should be used as intended and according to manufacturer instructions.
  • Some products may have natural variations in appearance (e.g., wood, glass).
  • Cloud Gears PH is not responsible for any misuse of products or website functionality errors.

7. User Accounts & Privacy

Guest Checkout:
Customers may check out as guests without creating an account.

Privacy:
We respect your privacy. To learn more, refer to our Privacy Policy.

User-Generated Content:
We allow product reviews and comments. No specific rules are enforced at this time, but we reserve the right to remove inappropriate content.

8. Dispute Resolution

We aim to resolve any disputes through informal negotiation or mediation.

These Terms & Conditions shall be governed by the laws of the Philippines.

9. Intellectual Property

Cloud Gears PH does not currently hold any trademarks or copyrights. All third-party trademarks belong to their respective owners.

10. Prohibited Uses

There are no explicit restrictions on how our website or products may be used. However, customers are expected to use products legally and responsibly.

11. Changes to Terms

We reserve the right to update these Terms & Conditions at any time without prior notice. Customers are responsible for reviewing this page regularly for updates.

If you have questions about these Terms & Conditions, please contact us at cloudgearsph@gmail.com.